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Privacy Policy

Effective Date: May 18, 2026  |  Last Updated: May 18, 2026

Ashe County Livery, LLC ("Company," "we," "our," or "us") operates High Country Wedding Transportation at highcountryweddingtransportation.com and its related websites (collectively, the "Websites"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Websites or use our luxury wedding shuttle and guest transportation services.

1. Information We Collect

A. Personal Information

When you submit a form, make a booking, or contact us, we may collect:

  • Name (first and last)
  • Email address
  • Phone number (including cell/mobile number)
  • Mailing or pickup/drop-off address
  • Wedding date, venue, event details
  • Payment details (processed securely via Stripe)
  • Any other information you voluntarily provide through forms, bookings, or communications

B. Non-Personal Information

  • IP address
  • Browser type and version
  • Pages visited and time on site
  • Referring website
  • Device and operating system information
  • Cookies and tracking technologies (Google Analytics, Meta Pixel, HubSpot)

2. How We Use Your Information

  • To provide, manage, and improve our transportation services
  • To process bookings, quotes, and payments
  • To respond to inquiries and provide customer support
  • To send booking confirmations, reminders, and service updates via email or text message
  • To send promotional communications (only if you have opted in)
  • To improve our Websites, services, and advertising
  • To comply with legal obligations and enforce our policies

3. Text Messaging & SMS Policy

A. Program Description

Ashe County Livery, LLC offers an SMS messaging program to provide customers with booking confirmations, appointment reminders, service updates, and occasional promotional offers related to our transportation services.

B. Consent & Opt-In

By checking the SMS consent checkbox on any of our booking or contact forms and providing your mobile phone number, you expressly consent to receive recurring automated text messages from Ashe County Livery, LLC. Consent to receive text messages is not a condition of purchase. You may opt in by completing a form on our website and checking the consent checkbox.

C. Message Types & Frequency

Messages may include:

  • Booking confirmations and reminders
  • Service updates and scheduling changes
  • Quote follow-ups
  • Promotional offers (only if you have opted in)

Message frequency varies based on your interactions with our services. Typically, you may receive 1–5 messages per month.

D. Costs

Message and data rates may apply. Ashe County Livery, LLC does not charge for text messages, but your mobile carrier’s standard messaging and data rates may apply. Check with your carrier for details.

E. Opt-Out

You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a final confirmation message and no further texts will be sent unless you re-subscribe.

F. Help

For help or questions about our text messaging program, reply HELP to any message, email us at james@ashecountylivery.com, or call (336) 484-1350.

G. Data Sharing & Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

We use your phone number and text messaging consent solely for the purposes described in this policy. Your opt-in information is never sold, rented, or shared for third-party marketing purposes.

H. Carriers

Carriers are not liable for delayed or undelivered messages. Service availability and message delivery are subject to your carrier’s network coverage and service terms.

I. Supported Carriers

Our SMS program is supported by all major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Contact us if you have carrier-related questions.

4. Sharing Your Information

We do not sell or rent your personal information. We may share information in the following limited circumstances:

  • Service Providers: Third-party vendors assisting with website hosting, payment processing (Stripe), customer relationship management (HubSpot), email communications, and analytics (Google, Meta).
  • Text Message Service Providers: Aggregators and providers necessary to deliver text messaging services.
  • Legal Compliance: When required by law, court order, or government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies including:

  • Google Analytics (GA4): Website traffic and behavior analysis
  • Google Ads: Conversion tracking and remarketing
  • Meta Pixel: Advertising performance and remarketing
  • HubSpot: Form submissions and customer relationship tracking

You can manage cookie preferences through your browser settings. Disabling cookies may affect Website functionality.

6. Data Security

We implement reasonable security measures to protect your personal information, including SSL encryption, secure payment processing, and access controls. However, no data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access, update, or delete your personal information
  • Opt out of marketing communications and text messages
  • Restrict or object to data processing
  • Withdraw consent where applicable

To exercise these rights, contact us using the information below.

8. Third-Party Links

Our Websites may contain links to third-party sites (venues, wineries, wedding directories, etc.). We are not responsible for their privacy practices and encourage you to review their policies.

9. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Ashe County Livery, LLC
PO Box 524, West Jefferson, NC 28694
Email: james@ashecountylivery.com
Phone: (336) 484-1350

By using our Websites, you consent to this Privacy Policy.

High Country Wedding Transportation

A service of Ashe County Livery, LLC

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(336) 484-1350 James@ashecountylivery.com

West Jefferson, NC

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